IT support built to catch problems before your team does
For 15–50 seat South African businesses with no in-house IT department, Taolo runs continuous monitoring and safety-gated automated remediation across your whole environment, so routine issues get fixed before anyone notices they happened.
Everything your environment needs to stay watched, patched, and in shape
24/7 monitoring
Every device, account, and service is watched continuously against your defined desired state, not checked in on once a month.
Automated patching
Operating systems and business applications are kept current on a schedule that fits your business, not a generic default.
Safety-gated remediation
Common issues get fixed automatically within defined safety limits. Anything outside those limits gets flagged for a human, not force-pushed.
Helpdesk support
You get a real person to talk to for the things automation shouldn’t handle alone, without routing through three tiers of call centre first.
Backup verification
Backups are checked for whether they’d actually restore, not just whether the job ran and reported success.
Clear reporting
You get a plain-language record of what was detected, what was fixed, and what still needs a decision from you.
The same desired-state loop that’s at the core of everything Taolo does
Define
We map your environment’s desired state before we touch anything.
Detect
Continuous monitoring catches drift the moment it happens.
Remediate
Safety-gated automation fixes what it’s cleared to fix.
Verify & Report
Every action is checked and logged, so nothing is a mystery.
Before you request an assessment
How is this different from a break-fix IT guy?
Break-fix support waits for you to notice something’s wrong and call. Taolo’s monitoring is built to catch and resolve routine issues before they reach that point, so calling in for help becomes the exception rather than the routine.
What counts as a “user” for pricing?
Anyone with a managed device or account in your environment. We’ll confirm the exact count during the assessment, since it’s the main input into your quote.
Do you handle security, or just uptime?
Both. Monitoring includes security posture, not just whether machines are online. Anything drifting out of a secure baseline is treated the same as any other fault.
What happens if something breaks outside office hours?
Automated remediation runs continuously, not just during business hours, so routine issues are already handled before your team logs on. Anything that needs a human gets escalated according to what we agree during onboarding.
Ready to see what’s actually happening in your environment?
An assessment costs you nothing and takes one conversation. Tell us about your setup and we’ll scope a plan around it.
Request an Assessment